Gaming should be fun, exciting, and entertaining. At felbet, we're committed to ensuring that every Filipino player enjoys our platform safely and responsibly. We provide tools, resources, and support to help you stay in control of your gaming experience.
We provide multiple tools to help you manage your gaming activity, set personal limits, and take breaks when needed.
Set maximum session durations to remind yourself to take breaks. felbet will notify you when your time limit is approaching and automatically log you out when the limit is reached. Customize your session length in account settings.
Control how much you deposit into your felbet account by setting daily, weekly, or monthly limits. Once you reach your limit, you won't be able to deposit more until the period resets. Limits can be lowered immediately or increased after a 24-hour cooling-off period.
Set a maximum amount you're willing to lose over a specific period. felbet tracks your net losses (deposits minus withdrawals) and prevents further betting once your loss limit is reached. This helps you stick to your budget and avoid chasing losses.
Enable periodic reminders that display how long you've been playing and how much you've wagered. Reality checks help you stay aware of your gaming activity and make informed decisions about whether to continue or take a break.
Need a short timeout? Use the "Take a Break" feature to temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you won't be able to log in, deposit, or place bets. Your account will automatically reactivate after the break period ends.
If you feel you need a longer break, you can self-exclude from felbet for 6 months, 1 year, or permanently. Self-exclusion is irreversible during the chosen period. We'll also help you register with PAGCOR's national self-exclusion database to block access across all licensed operators in the Philippines.
Self-exclusion is a serious commitment. Follow these steps to temporarily or permanently close your account.
Access your felbet account and navigate to the "Responsible Gaming" section in your account settings.
Select your preferred self-exclusion duration: 6 months, 1 year, or permanent. Consider your needs carefully before choosing.
Review the terms of self-exclusion and confirm your choice. You'll receive an email confirmation with details about your exclusion period.
Your account is immediately suspended. You won't be able to log in, deposit, or place bets until the exclusion period ends.
Need Help with Self-Exclusion? Contact our support team at [email protected] or use the live chat feature. We'll guide you through the process and answer any questions you have. For additional support, you can also register with PAGCOR's national self-exclusion program, which blocks access to all licensed gaming operators in the Philippines.
Problem gambling can affect anyone. Be aware of these warning signs and seek help if you recognize them in yourself or someone you know.
Chasing Losses: Continuing to gamble in an attempt to win back money you've lost, often leading to even bigger losses.
Gambling with Money You Can't Afford to Lose: Using funds meant for rent, bills, groceries, or other essential expenses to gamble.
Lying About Gambling: Hiding the extent of your gambling activity from family, friends, or colleagues.
Neglecting Responsibilities: Missing work, school, or family obligations because of gambling or thinking about gambling.
Borrowing Money to Gamble: Taking out loans, using credit cards, or borrowing from friends and family to fund your gambling.
Feeling Anxious or Irritable When Not Gambling: Experiencing withdrawal-like symptoms when you try to cut back or stop.
Gambling to Escape Problems: Using gambling as a way to avoid dealing with stress, depression, or other life challenges.
Increasing Bet Sizes: Needing to bet more and more money to achieve the same level of excitement or thrill.
Failed Attempts to Stop: Repeatedly trying to cut back or quit gambling but being unable to do so.
Relationship Problems: Experiencing conflicts with family members, friends, or partners due to your gambling behavior.
If you recognize any of these signs, it's time to take action. felbet encourages you to use our self-exclusion tools, set strict limits on your account, or reach out to professional support services. Remember, seeking help is a sign of strength, not weakness.
Answer these questions honestly to assess your relationship with gambling. If you answer "yes" to several of these, consider seeking support.
Have you ever lied to family or friends about how much time or money you spend gambling?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you gambled to escape from problems or relieve feelings of anxiety or depression?
After losing money gambling, do you often return another day to try to win it back?
Have you jeopardized or lost a significant relationship, job, or educational opportunity because of gambling?
Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?
Do you need to gamble with increasing amounts of money to achieve the same level of excitement?
Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
Interpreting Your Results: If you answered "yes" to 3 or more questions, you may be experiencing problem gambling. We strongly encourage you to use felbet's self-exclusion tools and contact a professional support organization. Early intervention can prevent gambling from causing serious harm to your life, finances, and relationships.
Control your spending by setting limits on how much you can deposit into your felbet account.
How Deposit Limits Work: Once you set a deposit limit, you cannot exceed it until the time period resets. You can lower your limit at any time, and it takes effect immediately. If you want to increase your limit, there's a mandatory 24-hour cooling-off period before the new limit becomes active. This delay helps prevent impulsive decisions during emotional moments.
You're not alone. These organizations provide free, confidential support for problem gambling in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a confidential helpline for individuals struggling with problem gambling. Trained counselors are available to provide support, guidance, and referrals to treatment services. Contact PAGCOR for information about their national self-exclusion program.
Problem gambling often co-occurs with mental health issues like depression and anxiety. The National Center for Mental Health (NCMH) and local mental health services across Metro Manila, Cebu, and Davao offer counseling and treatment programs. Don't hesitate to reach out for professional help.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experiences, strength, and hope to help each other recover from problem gambling. GA meetings are held regularly in major cities across the Philippines, including Manila, Quezon City, Makati, Cebu, and Davao.
Our customer support team is trained to assist with responsible gaming concerns. If you need help setting limits, activating self-exclusion, or accessing support resources, contact us 24/7 via live chat or email at [email protected]. We're here to help, not judge.
International Resources: If you're a Filipino player living abroad or prefer international support services, organizations like GamCare (UK), Gambling Therapy (international), and the National Council on Problem Gambling (USA) offer online chat, email support, and self-help resources in English.
Gaming is meant to be fun and entertaining. Use our responsible gaming tools to stay in control, set limits that work for you, and take breaks when needed. If you ever feel that gambling is becoming a problem, don't hesitate to reach out for help.