Frequently Asked Questions

In the Philippines, the legal age for participating in casino-style gambling is 21 years old, as mandated by PAGCOR (Philippine Amusement and Gaming Corporation) regulations. felbet strictly enforces this rule to protect minors and comply with local laws. During registration and identity verification, we confirm your age using your government-issued ID. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

felbet requires identity verification (Know Your Customer / KYC) before you can make withdrawals. Accepted government-issued IDs include: Philippine Passport, SSS/UMID Card, PhilSys National ID, Driver's License, PRC ID, Voter's ID, and Postal ID. You'll need to upload a clear photo of your ID (front and back) along with a selfie holding the ID. Verification is typically completed within 24 hours on business days. Players in Metro Manila, Cebu, and Davao generally experience faster processing times.

No worries — it happens to the best of us. On the felbet Login page, click the "Forgot Password" link below the login form. Enter the email address or mobile number linked to your account, and we'll send you a password reset link or OTP. Follow the instructions to set a new password. For security, your new password must be at least 8 characters long and include a mix of letters, numbers, and symbols. If you're still having trouble, contact our support team via live chat.

No. felbet strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue. This policy exists to ensure fair play and prevent bonus abuse.

felbet supports a wide range of Philippine payment methods to make depositing as convenient as possible. You can fund your account using GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, and other major Philippine banks via InstaPay or PESONet. All transactions are processed in Philippine Peso (₱). We're constantly adding new payment options, so check the Cashier section of your account for the latest available methods.

The minimum deposit on felbet is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via InstaPay, the minimum may vary depending on your bank's own limits. There is no maximum deposit limit for verified accounts, though unverified accounts may have lower caps until KYC is completed. We recommend completing your identity verification early so you can enjoy full deposit flexibility.

GCash and PayMaya deposits are typically credited to your felbet account instantly or within a few minutes. Bank transfers via InstaPay are usually processed within 15–30 minutes. PESONet transfers may take up to one business day. If your deposit hasn't appeared after the expected timeframe, check your transaction history in the Cashier section. If the issue persists, contact our 24/7 support team with your transaction reference number.

felbet does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. The amount you deposit is the exact amount credited to your felbet account — no hidden deductions on our end.

Withdrawal processing times depend on the method you choose. GCash and PayMaya withdrawals are the fastest — most are completed within a few hours after approval. Bank transfers (BPI, BDO, Metrobank) typically take 1–3 business days. All withdrawals go through a security review before being processed. Verified accounts (completed KYC) enjoy faster processing. Withdrawals requested on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on felbet is ₱200. There is no maximum withdrawal limit for fully verified accounts. If you haven't completed KYC verification yet, a lower withdrawal cap applies until your identity is confirmed. We strongly recommend completing verification as soon as possible to avoid any delays or restrictions when cashing out your winnings.

Withdrawal requests can be declined for several reasons: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details (the withdrawal account must match the name on your felbet account), suspected fraudulent activity, or a pending security review. You'll receive an email notification explaining the reason for the rejection. If you believe the rejection was made in error, contact our support team with your withdrawal reference number and we'll investigate promptly.

felbet offers a generous welcome package for new Filipino players. This typically includes a Welcome Deposit Bonus on your first deposit, free spins on selected slot games, and access to exclusive new-player promotions. Bonus details, including the percentage match and maximum bonus amount in ₱, are displayed on the Promotions page. All bonuses are subject to wagering requirements — make sure to read the terms before claiming any offer.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to bet your bonus amount before you can withdraw the bonus winnings. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place bets totaling ₱20,000 before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes, most felbet bonuses have an expiry period. Welcome bonuses and deposit bonuses typically expire within 7 to 30 days from the date they are credited to your account, depending on the specific promotion. If you don't meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. Always check the expiry date of any bonus in your account's Bonus section and plan your play accordingly.

felbet offers a wide variety of games to suit every type of player. Our game library includes Slots with hundreds of titles from top providers, Bingo rooms with multiple variants, Live Casino games including live dealer baccarat, roulette, and blackjack, Boxing betting markets, and the exciting Mines Grand game. New games are added regularly, so there's always something fresh to try. All games are accessible on both desktop and mobile browsers.

felbet is fully optimized for mobile play through your browser — no app download required. Simply visit felbet.net on your smartphone or tablet and enjoy the full gaming experience. The mobile site is designed to work smoothly on both Android and iOS devices. For the best experience, we recommend using the latest version of Chrome or Safari. You can also add felbet to your home screen for quick access, just like a native app.

Yes. All games on felbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies to verify the integrity of their RNG systems. Live casino games are streamed in real-time from professional studios with real dealers, adding an extra layer of transparency. felbet is committed to providing a fair gaming environment for all Filipino players.

Absolutely. felbet uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA), advanced fraud detection systems, and regular security audits to keep your account safe. If you ever notice suspicious activity on your account, contact our support team immediately and we'll lock your account while we investigate.

felbet takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. If you need a break, you can activate a temporary cooling-off period (24 hours to 30 days) or request a longer self-exclusion of 6 months, 1 year, or permanently. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. For additional support, you can also register with PAGCOR's national self-exclusion program. Visit our Responsible Gaming page for full details.

If you wish to permanently close your felbet account, contact our support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. Account closure requests are processed within 5 business days. Note that if you're closing your account due to problem gambling concerns, we strongly recommend using our self-exclusion feature instead, which also registers you with PAGCOR's national database to block access across all licensed operators in the Philippines.

Two-factor authentication adds an extra layer of security to your felbet account. To enable it, go to your Account Settings and select the Security tab. You can set up 2FA using your registered Philippine mobile number — each time you log in, you'll receive a one-time PIN via SMS that you'll need to enter alongside your password. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you're accessing felbet from shared devices.