felbet Privacy Policy

1. Introduction

felbet ("we," "us," or "our") operates an online gaming platform accessible at https://felbet.net and through our mobile applications. This Privacy Policy describes how we collect, use, disclose, and protect personal information from users ("you" or "your") who access or use our services.

By creating an account or using the felbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use our services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. felbet is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable data protection regulations.

2. Information We Collect

felbet collects several types of information to provide, maintain, and improve our services, ensure regulatory compliance, and protect against fraud and abuse.

2.1 Information You Provide Directly

When you register for a felbet account, you provide us with:

• Personal Identification: Full name, date of birth, gender, nationality, and government-issued ID number (for verification purposes).
• Contact Information: Email address, phone number, and residential address.
• Account Credentials: Username and password (passwords are stored in encrypted form and are never visible to felbet staff).
• Payment Information: Details of your preferred payment methods such as GCash account, PayMaya account, or bank account information (BPI, BDO, Metrobank, etc.). Note that felbet does not store full credit card numbers or CVV codes.
• Identity Verification Documents: Copies of government-issued IDs, proof of address, and other documents required to verify your identity and comply with anti-money laundering regulations.

2.2 Information Collected Automatically

When you use the felbet platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, pages viewed, time spent on pages, referring URLs, and clickstream data.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions.
• Gaming Activity: Records of bets placed, games played, deposits, withdrawals, bonuses claimed, and account balance history.
• Communication Records: Transcripts of customer support chats, emails, and phone calls (for quality assurance and dispute resolution).

2.3 Information from Third Parties

felbet may receive information about you from third-party service providers, including payment processors (GCash, PayMaya, banks), identity verification services, and fraud prevention partners. This information is used to verify your identity, process transactions, and detect suspicious activity.

3. How We Use Your Information

felbet uses your personal data for the following purposes:

3.1 Service Provision

• Create and manage your felbet account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to place bets and play games on the platform.
• Provide customer support and respond to your inquiries.
• Send you important account notifications, such as transaction confirmations and security alerts.

3.2 Regulatory Compliance and Security

• Verify your identity and age to ensure you meet the 21+ age requirement.
• Comply with Philippine gaming regulations, anti-money laundering laws, and other legal obligations.
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• Monitor for problem gambling behavior and enforce self-exclusion requests.
• Maintain records as required by regulatory authorities.

3.3 Platform Improvement and Marketing

• Analyze usage patterns to improve the felbet platform, develop new features, and optimize user experience.
• Send you promotional offers, bonuses, and marketing communications (you may opt out at any time).
• Personalize your experience by recommending games and offers based on your preferences and activity.
• Conduct surveys and research to better understand our users' needs.

4. When We Share Your Information

felbet does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers

We share data with third-party companies that help us operate the felbet platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers to process deposits and withdrawals.
• Identity Verification Services: Third-party providers that verify your identity and age.
• Cloud Hosting Providers: Companies that host our servers and databases.
• Customer Support Tools: Platforms that help us manage customer inquiries and live chat.
• Analytics Providers: Services that help us understand how users interact with the platform.

All service providers are bound by strict data processing agreements and are only permitted to use your data for the specific purposes we authorize.

4.2 Legal and Regulatory Obligations

felbet may disclose your personal data if required to do so by law, court order, or regulatory authority. This includes sharing information with:

• Philippine gaming regulators and licensing authorities.
• Law enforcement agencies investigating fraud, money laundering, or other criminal activity.
• Tax authorities as required by Philippine tax law.
• Courts or tribunals in connection with legal proceedings.

4.3 Business Transfers

In the event that felbet is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in a co-branded promotion or connect your felbet account to a third-party service.

5. How We Protect Your Data

felbet takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and felbet servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Secure Authentication: Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity 24/7.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.

5.2 Organizational Safeguards

• Access Controls: Access to personal data is restricted to authorized felbet employees and contractors who need it to perform their job functions.
• Employee Training: All staff members receive training on data protection and privacy best practices.
• Incident Response: We have procedures in place to detect, respond to, and report data breaches in accordance with Philippine law.

6. How Long We Keep Your Data

felbet retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law.

6.1 Active Accounts

While your account is active, we retain all account information, transaction history, and gaming activity to provide ongoing services and comply with regulatory requirements.

6.2 Closed Accounts

If you close your felbet account, we will retain certain information for a period of time as required by Philippine gaming regulations and anti-money laundering laws. Typically, this retention period is 5-7 years from the date of account closure. After this period, your data will be securely deleted or anonymized.

6.3 Inactive Accounts

Accounts that have been inactive for an extended period (typically 3 years with no login activity) may be subject to data deletion after we make reasonable efforts to contact you. Any remaining account balance will be handled in accordance with our Terms & Conditions and applicable law.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal data felbet holds about you. You can access most of your account information directly through your account dashboard. For a comprehensive data export, contact our support team.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it. You can update most information directly in your account settings, or contact support for assistance.

7.3 Right to Erasure

You have the right to request deletion of your personal data, subject to certain exceptions. felbet may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. To request data deletion, close your account and contact support.

7.4 Right to Object

You have the right to object to certain types of data processing, including processing for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in any promotional email.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days as required by Philippine law.

8. Cookies and Tracking Technologies

felbet uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and recognize you on return visits.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features like account login, session management, and security.
• Performance Cookies: Help us understand how users interact with the platform by collecting anonymous usage statistics.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that disabling essential cookies may prevent you from using certain features of the felbet platform. To learn more about managing cookies, visit your browser's help documentation.

9. Children's Privacy

If you are a parent or guardian and believe that your child has provided personal information to felbet, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

felbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Sending an email notification to your registered email address.
• Displaying a prominent notice on the felbet platform.

Your continued use of the felbet platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how felbet handles your personal data, please contact us:

Data Protection Officer
Email: [email protected]

Customer Support
Email: [email protected]
Available 24/7 in English and Tagalog

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). For more information, visit the NPC website.